These Terms of Service (“Terms”) govern your access to and use of the services provided by Perception & Quant Research (“P&Q”, “we”, “us”, or “our”), including our website, web platform, dashboards, alerts, reports, mobile application, APIs, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Nature of Services
P&Q provides media intelligence, media monitoring, analytics, and reporting services designed for enterprise clients, corporate communications teams, and authorised business users.
The Services include:
- real-time and scheduled news alerts
- media monitoring outputs across digital, print, and tracked sources
- curated reports and analytics
- workflow-driven alerting systems
- configurable monitoring based on topics, brands, competitors, industries, and issues
Email, notifications, and digital delivery channels are an integral operational component of the Services.
2. Eligibility and Acceptable Use
The Services are intended for business and professional use only.
You agree to use the Services:
- in compliance with applicable laws and regulations
- only for legitimate business purposes
- in accordance with these Terms and any applicable agreements
You must not:
- use the Services for unlawful, fraudulent, or misleading purposes
- attempt unauthorised access to systems, data, or infrastructure
- interfere with platform performance, availability, or security
- reverse engineer or attempt to extract system logic
- use the Services to distribute spam, unsolicited bulk messages, or unrelated communications
- misuse alert systems for non-service-related messaging
3. Accounts and Authentication
To access certain features, you may be required to create an account.
You are responsible for:
- maintaining confidentiality of login credentials
- ensuring accuracy of provided information
- all activity performed under your account
Where accounts are provisioned by a client organisation:
- access rights and permissions may be controlled by that organisation
- administrators may manage users, recipients, and configurations
4. Service-Driven Email Communications
Email is a core delivery mechanism of the Services.
By using the Services, you agree to receive service-related communications, including:
- news alerts triggered by monitored topics and configurations
- media coverage updates and tracked mentions
- curated reporting outputs
- workflow-triggered notifications
- account, authentication, and operational messages
Key Characteristics of Emails:
- strictly transactional and service-driven
- generated based on user subscriptions, configurations, or client workflows
- sent only to registered users and authorised recipients
- may include multiple source links referencing monitored content
P&Q does not support or permit:
- unsolicited marketing emails
- promotional campaigns via third-party lists
- purchased, scraped, rented, or unlawfully obtained email data
5. Recipient Integrity and Client Responsibilities
Clients and users configuring alerts are responsible for ensuring:
- recipients are legitimate business users or stakeholders
- email addresses are lawfully obtained and accurate
- recipients are aware of and expect such communications
P&Q reserves the right to restrict or suspend sending if recipient usage appears abusive, non-compliant, or inconsistent with legitimate service delivery.
6. Data Usage and Privacy
Use of the Services is subject to our Privacy Policy:
https://pnq.co.in/privacy.html
P&Q processes information strictly for:
- service delivery
- system operations
- security and compliance
- client workflows
We do not sell personal data and do not engage in third-party list-based communications.
7. Intellectual Property
All rights, title, and interest in the Services, including:
- platform architecture
- monitoring systems
- data processing frameworks
- dashboards and reports
are owned by or licensed to P&Q.
You may not:
- reproduce, distribute, or modify the Services
- create derivative works
- reverse engineer systems
- use outputs beyond authorised business purposes
8. Service Levels and Availability
The Services are designed to deliver time-sensitive alerts and monitoring outputs.
However, P&Q does not guarantee:
- uninterrupted or error-free operation
- real-time delivery in all circumstances
- completeness of third-party source data
Delays may occur due to:
- external data sources
- network dependencies
- infrastructure events
We may perform maintenance, upgrades, or system changes that temporarily impact availability.
9. Security and Platform Integrity
P&Q implements reasonable safeguards including:
- authentication controls
- access restrictions
- monitoring and logging
- infrastructure protections
Users are responsible for:
- securing their credentials
- reporting unauthorised access
- avoiding actions that compromise system integrity
10. Limitation of Liability
To the maximum extent permitted by law, P&Q shall not be liable for:
- indirect, incidental, or consequential damages
- loss of business, revenue, or opportunity
- delays in alert delivery
- inaccuracies in third-party content sources
11. Disclaimer
The Services are provided on an “as-is” and “as-available” basis without warranties of any kind.
P&Q does not guarantee:
- completeness of monitored content
- uninterrupted service availability
- fitness for a particular purpose
12. Suspension and Termination
P&Q may suspend or terminate access:
- for violation of these Terms
- for suspected abuse, misuse, or security risks
- to comply with legal or regulatory obligations
13. Changes to Services
We may modify, enhance, or discontinue parts of the Services as part of normal product evolution.
14. Governing Law
These Terms are governed by the laws of India.
15. Updates to Terms
We may update these Terms periodically. Continued use of the Services constitutes acceptance of the updated Terms.
16. Contact Information
Perception & Quant Research
Email: info@pnq.co.in
Website: https://pnq.co.in/